Refunds and Cancellation
We understand that sometimes things come up and while we try to handle situations on a one-to-one basis. However, we want to make sure those booking fully understand our policy on cancellations and rescheduling tours.
Our general policy
Once purchased, tickets cannot be refunded or rescheduled because your space is being guaranteed on the tour. In some instances if you alert us well in advance (at least 30 days) we can refund your purchase. We realize travel plans can fall through however our tours are very small, and often sell out well in advance. We also understand that you may need to cancel your plans. If done 30 days in advance a full refund can be offered, with two weeks notice we offer a 50% refund, if under two weeks no refund will be issued.
Our no show policy
If you have booked a tour and fail to show up we regret that we are unable to reschedule your tour or offer you a refund. We inform our vendors ahead of time and have food prepared for our guests. If the tour doesn’t operate, we are still responsible to pay for the food that has been ordered.
Our cancellation policy is in effect in cases of inclement weather, natural disasters and other unforseeable events.
What’s the difference between the tours?
Evening Street Food Tour – An evening walking tour through the medina of Marrakech. You will eat a variety of street food with some stops sitting and some stops standing. A glimpse into Morocco food culture.
Gourmet Tour – An evening tour via tuk tuk through the medina. Three stops at different riads for each course of the meal. A sit down experience.
Kasbah Sandwich Tour – In the kasbah neighborhood of Marrakech. This is our shortest tour (length) and includes a variety of Moroccan street sandwiches and a few surprises. Good for those looking to have authentic Moroccan food but on a budget.
What if I want a night tour but not some of the items you describe?
No problem! Just book that tour and let us know in the notes section of your reservation and we’ll avoid them! We offer all food as an option but if you choose not to eat them, don’t worry there’s plenty of other choices.
Are the tours private?
No, we can’t guarantee that your tour will be private. We can take up to six people (special arrangements may be possible for a larger group traveling together) on a tour at any time.
But, I’d like a private tour!
We can do that! Please contact us directly and we’ll arrange a private tour for you. We do have to charge additional for this service, all of which can be discussed privately depending on what you’re looking for.
I’m vegetarian/gluten-free/have allergies, can I still go?
Yes you can. We can’t guarantee there will no cross contamination but we do our best to accommodate those who have allergies or specific food needs/wants. If you are gluten free or vegetarian we do ask that you book a private tour, unless you are ok with not being able to eat everything. Because there are many different people with different diets taking the tour it’s very difficult to juggle several different needs. For the best experience for everyone, please book a private tour. If for some reason we can’t meet your needs we will let you know ahead of time.
We offer the option to sign up for a tour as a solo traveler on our website. However we reserve the right to cancel or reschedule the tour unless the minimum number of participants is met. If you are a single traveler please keep this in mind and contact us before you book so that we can recommend a date during your stay that will include other travelers.
Can kids go on the tour?
Of course – we love kids (we’ve got two boys of our own!) If you’d like to book for a child let us know! If your children are under the ticketing age, please make a note on your reservation that they will be joining also.
How much does it cost?
- Street Food Tour – $65US per person
- Gourmet Tour – $110US per person
- Kasbah Tour – $45US per person
What do tours include?
Our tours include all food and drinks as well as your knowledgeable guide and an inside look at Moroccan food culture.
What should I bring?
- Please make sure you bring your ticket (printed or digital is fine).
- Good shoes for walking, the streets can be uneven.
- Appropriate clothing for the weather – jackets/rain coats/umbrellas may be needed depending on time of year.
What not to bring?
- any shopping bags you might have picked up during the day.
- large or oversized purses or backpacks
- Alcohol. Please do not carry any alcoholic beverages with you to drink during the tour. Morocco does not permit drinking in public and this puts both you and us at risk.
Where does the tour end?
Our tours end at the same place it begins. We know the medina is confusing so please feel free to ask your guide for directions back to your riad if you’re unsure. We can help or call your riad to have someone come and pick you up.
As our tour happens largely in the medina we’re sure you’ll be tempted to look and that’s great however we strive to take a no-shopping approach to our tours. If you’d like to purchase food items at places we stop (for example olives, spices or a tajine) we can help you do this but we would ask you to leave other shopping for another time. Of course, we’re more than happy to offer advice on where to shop and how to do it should you ask!
Marrakech is blessed with a beautiful climate year round. There are only a few weeks a year when it rains and most days the sun is shining. Our tours operate rain or shine. If you think there may be rain please come prepared. We try to carry umbrellas just in case but may not always have enough for everyone. During warm months please also take care to dress in a way that is comfortable but conservative and wear a hat/sunglasses to help shade you from the sun.
A big challenge in the medina of Marrakech is public toilets. There may or may not be a bathroom available at all times. We highly recommend using the facilities before you begin the tour and plan that there will not be restrooms available. We do our best to point out opportunities to use them and try to include at least one stop with a restroom. You should also be prepared that the bathroom will not be a typical “western” toilet but a “squat” toilet, as these are most common in public restrooms.
Taking pictures in Marrakech can be tough but our stops know what we are doing and are mostly open to and happy to have pictures taken. We ask that you be respectful but feel free to take pictures. If you’re unsure ask your guide for help. Or, your guide will point out when it isn’t appropriate to take pictures.
We do not operate tours during the Islamic month of Ramadan. Many of our vendors are closed during the day and in the evenings breaking their fast with families. We apologize for the inconvenience. We will be closed for Ramadan 2018 beginning May 14th.
We typically operate limited tours during the summer months. We will be closed this year from 14th May – 1 July, 2018.
Gratuities are not mandatory or expected however they are greatly appreciated.