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Cancellation Policy

Cancellations and No Show Policy

12 October 2020

As of this date we have reopened and are using extra care and hygiene measures for our guests. We will remain open until directives from the Moroccan government and health authorities state otherwise.

COVID-19 Cancellations

We are very aware that life, especially in the travel world, is constantly changing and in flux regarding the this virus. Given these changes and the realities of travel today, we have adjusted our policies. Our current situation follows;

  • Tours cancelled with under 24 hours until the tour will not be refunded.
  • Tours may be rebooked or a voucher issued for a later date if the tour if there is 24-72 hours  before the tour.
  • If you would like to postpone or convert to a voucher for future use you may do this at anytime and we truly appreciate it when guests do this. However, we also will be issuing refunds for tours that are 72 hours or more away.

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No Show Policy

Our tours start promptly at the time noted on the ticket for both group and private tours. Our guides will wait an additional 10 minutes however after this time they will leave. There are no refunds or re-bookings offered for no-show guests.

Health Precautions

We also have instituted health procedures which may effect your booking. If you are feeling unwell we ask you refrain from attending the tour. Guides may take an external temperature reading and if you present with a fever you will not be able to attend the tour (current guidelines state 38C or 100.4F for temperature screenings).

Moroccan law requires all adults to wear a face mask in public except when eating or drinking. You will be required to follow this regulation throughout the tour. Guides will remind guests however if this is not followed, you will be asked to leave the tour. No refund will be issued for the tour if failure to follow regulations is not obeyed.